Frequently Asked Questions

Answers to common questions.

Shipping

Q: When will my magazine/book arrive?
A: All international items are expected to take up to 10 days.
All domestic items within New Zealand will arrive in 2–5 days.

Subscriptions

Q: How do I renew my subscription?
A: Online renewals are now available. Please have your subscriber number handy, and click here. If you experience any problems please email subs@nzgeographic.co.nz, phone 0800 782-436 or +64 9 913 9211 if calling from outside New Zealand. Alternatively, fill out your renewal slip and post with cheque or credit card details to New Zealand Geographic, PO Box 91111, Victoria Street West, Auckland 1142.

Q: When is my subscription going to expire?
A: You can check online by clicking here. If you have further enquiries please email us at subs@nzgeographic.co.nz with your full name and subscription number, or phone 0800 782-436 or +64 9 913 9211 if calling from outside New Zealand.

Q: Do you ship to my country?
A: Yes, we ship anywhere you can post a letter.

Q: How many issues are there in one, two and three year subscriptions?
A: New Zealand Geographic is published bi-monthly. One year is six issues, two years 12 issues, three years 18 issues. The more the merrier.

Q: What is the price of a New Zealand / Australia / Rest of World subscription?
A: All subscription prices are the same. Shipping will vary depending on your shipping destination, and will be automatically calculated on checkout.

Q: How do I make a gift subscription?
A: Simply purchase a new subscription in the store and make sure the shipping address is made out with the receiver's details.

Q: How do I change my address?
A: You can email us at subs@nzgeographic.co.nz with your full name and subscription number, or phone 0800 782-436 or +64 9 913 9211 if calling from outside New Zealand.

Q: How do I find out my subscription number?
A: You can find it on the flysheet that is posted with your magazine:

subs-graphic

Back Issues

Q: What back issues are available?
A: All available back issues are listed in the store. If it is not there, then it is out of print.

General 

Q: What is your physical address?
A: First Floor, BDO Building, 29 Northcroft St, Takapuna, Auckland 0622, New Zealand

Q: How can I write a letter to the editor?
A: Email editor@nzgeographic.co.nz or post a letter to The Editor, New Zealand Geographic, PO Box 91111, Victoria Street West, Auckland 1142.

New Zealand Geographic Photographer of the Year

Q: How many times can I enter?
A: You may enter only once. But under one entry you may submit up to five images over the three categories of Landscape, Wildlife and Culture. In addition (or instead) you may submit a set of four to six images in the Photostory category.

Q: Can I change out the images I have already uploaded for different images?
A: No, once you've entered, your submission is complete. Please choose carefully.

Q: Can I enter from outside New Zealand?
A: Yes, but photos must have been taken in New Zealand or it's territories.

Q: Are spot exposure adjustments allowed in RAW conversions? eg. neutral density gradient to a sky, lightning or darkening specific areas, contrast (curves) masks in a layered Photoshop file?
A: The competition is to reward editorial photography, which attempts to represent reality. So nothing can be added or deleted from the frame and we'd prefer that corrections were applied across the whole image, rather than one section of it for the same reason. It's a photography competition, not a Photoshop competition, and this is where editorial photography is on a divergent course from commercial and fashion photography—we're representing what is really there, not trying to fabricate a new world to our taste. So the moment you have to dodge subjects, or work in layers you're departing from reality rather than representing it, and that won't be rewarded by the judges.